EK Return and Exchange Policy
We’re so stoked for you to start spreading #thatEKlife with us. We hope you love your purchase! But, Erin Kleinberg Inc. will happily assist you if a return or exchange is required.
All returns and exchanges are accepted within 10 days of the ship date. However, worn, washed, damaged or tagless EK gear will not be accepted for return or exchange. Items purchased on sale are final and will not be subject to refund or exchange.
Please keep in mind that all shipping costs are of the customer’s responsibility.
EK Return Process:
We kindly ask that you return your EK gear securely in its original box. We recommend the use of an insured courier such as FedEx, Canada Post or UPS, in addition to obtaining a tracking number for your parcel. Erin Kleinberg Inc. is not liable for any missing or damaged goods.
Refunds are processed within 5-7 business days.
Erin Kleinberg Inc. deliveries are processed through Fedex or UPS. We are happy to offer you the following methods of delivery:
Standard Ground: 2-7 days after processing – $8
Express: 1-2 business days after processing – $15
Standard Ground: 2-7 business days after processing – $10
Express: 1-3 business days after processing – $30
Please note that shipping rates are subject to change depending on certain delivery areas
For US shipments, duties and taxes may apply and are of the customer’s responsibility
All shipping costs are of the customer’s responsibility
Please allow up to 48 hours for shipment processing. Erin Kleinberg Inc. reserves the right to cancel any order.
For insurance purposes all packages require a signature. Therefore, it is necessary to be present to sign your parcel upon delivery.